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If you prefer, you can submit a return request online and we will notify the partner store on your behalf:

ONLINE RETURN REQUEST


  • info@grozalink.com | support@grozalink.com
  • Harare, Zimbabwe
  • +974 7159 9396
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. WHAT IS GROZALINK GLOBAL?

GrozaLink Global is an online platform that allows people living abroad (diaspora) to buy groceries and essential goods for their families in Zimbabwe through verified supermarket partners, instead of sending cash

2. HOW DOES GROZALINK WORK?
  • Create an account
  • Select a supermarket and city
  • Add items to cart
  • Enter recipient details
  • Pay securely online
  • Recipient collects goods using a National ID /Passport / Driver’s license / and GrozaLink one time unique Code
3. WHERE IS GROZALINK CURRENTLY OPERATING?

Phase 1:

Harare

4. DO YOU OFFER HOME DELIVERY?

Phase 1: Store pickup only

Phase 2: Home delivery rollout with a flat $3 delivery fee

5. WHY DO YOU CHARGE A 12% SERVICE FEE?

The service fee cover:

THE SERVICE FEE COVERS:

  • platform technology and security
  • order processing and verification
  • customer support
  • fraud prevention
  • recipient authentication -operational handling

There are no hidden charges and no commissions deducted from supermarkets

6. WHICH PAYMENT METHODS ARE ACCEPTED?

Customers can pay using:

  • Visa Mastercard
  • PayNow (Zimbabwe PSP)
  • Contipay
  • Flutterwave
  • GrozaPay (when activated) Mobile Money
  • EcoCash Omari
7. HOW DOES THE RECIPIENT COLLECT THEIR GROCERIES?

The recipient receives an SMS/ A call from Grozalink Global office supermarket location pickup instructions.

Recipient ID/Passport/Driver’s license must match the name entered on the order.

8. HOW LONG DOES COLLECTION TAKE?

Most orders are ready within 1–4 hours, depending on:

  • supermarket fulfillment speed
  • Item availability
  • Verification checks
9. WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

GrozaLink will:offer a similar equivalent item, OR offer store credit for recipient, OR notify sender for substitution.

10. CAN I TRACK MY ORDER?
  • Yes - customers receive status updates:
  • Order Received Processing
  • Ready for Collection Completed
  • Delivery tracking launches in Phase 2.
11. IS GROZALINK SAFE AND SECURE?

  • Yes - GrozaLink uses: SSL encryption secure payment gateways identity verification fraud screening systems

12. WHO DO I CONTACT FOR SUPPORT?

⁠Customer service channels:

  • support@grozalink.com
  • info@grozalink.com
  • operations@grozalink.com
  • Product@grozalink.com
13. CAN SUPERMARKETS PARTNER WITH GROZALINK?

Yes — retailers can request onboarding via: partnerships@grozalink.com

14. CAN DIASPORA USERS SEND GOODS FROM ANYWHERE IN THE WORLD?

Yes — GrozaLink accepts customers globally including:

  • UK
  • USA
  • Canada
  • South Africa , 
  • UAE
  • Qatar
  • More territories will be added.
15. WHAT MAKES GROZALINK DIFFERENT FROM SENDING MONEY HOME?
  • Groceries cannot be misused
  • Recipients receive real value price transparency
  • No abuse, diversion, or misallocation dignity and peace of mind