GrozaLink Global (Private) Limited

Effective Date: 2025
Last Updated: December 2025

GrozaLink Global values transparency, trust, and the protection of your personal data.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website (www.grozalink.com) and related services.

By accessing or using our platform, you agree to the practices outlined in this policy.

1. INFORMATION WE COLLECT

We collect the following categories of information to operate securely and efficiently:

PERSONAL INFORMATION 

  • Full Name
  • Email Address and Phone Number
  • Country of Residence
  • Recipient Name and Contact Details (for pickup orders)
  • Identification for verification (National ID, Passport, Driver’s Licence)
  • Account and Order Information

ORDER DATA

  • Order history and receipts
  • Selected store location and pickup codes
  • Support requests and communication logs

PAYMENT INFORMATION

  • Payment confirmation details from trusted payment gateways
  • We do not store full card details.
  • All transactions are securely processed by third-party providers.

TECHNICAL & USAGE DATA

  • Device type and operating system
  • Browser type and session logs
  • Cookie preferences and website analytics

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process orders and verify recipient identity
  • Communicate order updates, pickup codes, and support responses
  • Prevent fraud and maintain platform security
  • Improve website functionality and customer experience
  • Respond to inquiries, feedback, and complaints
  • Comply with legal and financial regulations

GrozaLink Global does not sell personal information to third parties.

3. DATA SHARING

We only share necessary information with trusted partners:

  • Verified Supermarket Partners – for order preparation and pickup verification
  • Payment Processors (Visa, MasterCard, PayNow, etc.) – for secure transactions
  • Delivery Partners (Phase 2) – for logistics and tracking
  • Regulatory Authorities – when required by law

All partners operate under strict confidentiality and data protection.

4. DATA STORAGE & SECURITY

We implement strong security measures, including:

  • SSL encryption across all pages
  • Secure payment processing systems
  • Controlled access to customer and order data

5. DATA RETENTION

  • Account data: retained while your account is active
  • Order records: retained for up to 5 years (regulatory compliance)
  • Support logs: retained for 24–36 months

5. YOUR RIGHTS

You have the right to:

  • Access your personal data
  • Request corrections to inaccurate information
  • Request deletion of your account (“Right to be Forgotten”)
  • Request a copy of your data

To submit a request, contact:
privacy@grozalink.com

6. COOKIES & TRACKING

GrozaLink Global uses cookies and similar technologies to:

  • Enhance your browsing experience
  • Provide secure access to your account
  • Improve platform performance and functionality
  • Personalize content and user preferences
  • Support shopping cart and checkout processes

Cookies also help us understand how users interact with our platform so we can continuously improve our services.

By continuing to use our website, you consent to the use of cookies in accordance with this policy.

You may manage or disable cookies through your browser settings. Please note that some features may not function properly if cookies are disabled.

🔒 Your data privacy and security are our top priority.

7. CHILDREN’S DATA

GrozaLink Global does not knowingly collect personal information from individuals under the age of 18. Accounts must be created by legally authorized adults.

8. INTERNATIONAL USERS

If you access our platform from outside Zimbabwe, your information may be processed across trusted international systems to fulfill services.

All data transfers comply with applicable international data protection standards.

9. CONTACT INFORMATION

For privacy-related inquiries:

privacy@grozalink.com
support@grozalink.com
www.grozalink.com

10. POLICY UPDATES

This Privacy Policy may be updated periodically to reflect system improvements, legal requirements, or operational changes.

Updates will be published on this page with a revised effective date.

GrozaLink Global (Private) Limited
Connecting Families Through Love and Care

Built with Love. Delivered with Trust.

GrozaLink Global (Private) Limited

Effective Date: 2025
Last Updated: December 2025

GrozaLink Global values transparency, trust, and the protection of your personal data. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you use our website, www.grozalink.com, and our related services.

By using our platform, you agree to the practices outlined below.

1. INFORMATION WE COLLECT

We collect the following types of information to operate securely and efficiently:

 

PERSONAL INFORMATION
  • Full Name
  • Email Address & Phone Number
  • Home Country / Residence
  • Recipient Name & Contact
  • Details (for pickup orders).
  • Identification type for verification (National ID, Passport, Driver’s Licence).
  • Order & Account Information.

 

ORDER HISTORY AND RECEIPTS.
  • Store location selected and pickup code
  • Support requests and communication logs.
PAYMENT INFORMATION
  • Payment confirmation details from trusted gateways
  • (We do not store full card details. All payments are processed securely by third-party payment providers.)
TECHNICAL & USAGE DATA
  • Device type and operating system
  • Browser and session logs
  • Cookie preferences and website analytics.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process orders and verify recipient identity
  • Communicate updates (order status, pickup codes, support)
  • Prevent fraud and protect account security
  • Improve platform performance and customer experience
  • Respond to customer service requests and complaints
  • Comply with legal and financial regulations
  • GrozaLink does not sell personal information to third parties.

3. WHO WE SHARE DATA WITH

We only share relevant information with:

  • Partner
  • Purpose
  • Verified Supermarket Partners.
  • Order preparation & pickup verification
  • Payment Processors (Visa, MasterCard, PayNow, etc.)
  • Secure transaction processing.
  • Delivery Partners (Phase 2)
  • Drop-off logistics with tracking.
  • Regulatory Bodies

Compliance & lawful requests only.

  • All partners follow data protection and confidentiality standards.

4. DATA STORAGE & PROTECTION

We protect your data using:

  • SSL encryption on all pages
  • Multi-factor security on payment and admin systems
  • Confidential routing of support and order data
Retention Policy:

Account data: retained while account is active

  • Order records: 5 years (regulatory compliance)
  • Support logs: 24–36 months

5.YOUR RIGHTS

You may request at any time:

  • Access to personal data on file
  • Correction of inaccurate information
  • Deletion of your account and data (“Right to be Forgotten
  • A copy of your data for transfer to another service.
  • Submit requests to: privacy@grozalink.com

6. COOKIES & TRACKING

We use cookies to:

  • Improve site performance and security
  • Personalize browsing and language preferences
  • Track checkout and cart functionality

Users may disable cookies in browser settings, but some functions may not work.

7. CHILDREN’S DATA

GrozaLink does not knowingly collect information from anyone under the age of 18. Accounts must be created by adults legally able to purchase online.

8. INTERNATIONAL USERS

If you are ordering from outside Zimbabwe, your data may be processed across partnered jurisdictions to complete services.

All transfers follow standard international data protection requirements.

9. CONTACT INFORMATION

For questions or privacy requests:

  • privacy@grozalink.com
  • support@grozalink.com
  • www.grozalink.com

10. POLICY UPDATES

This Privacy Policy may be updated to match system, regulatory, or market requirements. Updates will be posted on this page with a revised effective date.

GrozaLink Global (Private) Limited

Built with Love. Delivered with Trust.