GrozaLink Global (Private) Limited

Effective Date: 2025
Last Updated: December 2025

GrozaLink Global values transparency, trust, and the protection of your personal data. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you use our website, www.grozalink.com, and our related services.

By using our platform, you agree to the practices outlined below.

 

 

1. INFORMATION WE COLLECT

We collect the following types of information to operate securely and efficiently:

 

PERSONAL INFORMATION
  • Full Name
  • Email Address & Phone Number
  • Home Country / Residence
  • Recipient Name & Contact
  • Details (for pickup orders).
  • Identification type for verification (National ID, Passport, Driver’s Licence).
  • Order & Account Information.

 

ORDER HISTORY AND RECEIPTS.
  • Store location selected and pickup code
  • Support requests and communication logs.

 

PAYMENT INFORMATION
  • Payment confirmation details from trusted gateways
  • (We do not store full card details. All payments are processed securely by third-party payment providers.)

 

TECHNICAL & USAGE DATA
  • Device type and operating system
  • Browser and session logs
  • Cookie preferences and website analytics.

 

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process orders and verify recipient identity
  • Communicate updates (order status, pickup codes, support)
  • Prevent fraud and protect account security
  • Improve platform performance and customer experience
  • Respond to customer service requests and complaints
  • Comply with legal and financial regulations
  • GrozaLink does not sell personal information to third parties.

 

3. WHO WE SHARE DATA WITH

We only share relevant information with:

  • Partner
  • Purpose
  • Verified Supermarket Partners.
  • Order preparation & pickup verification
  • Payment Processors (Visa, MasterCard, PayNow, etc.)
  • Secure transaction processing.
  • Delivery Partners (Phase 2)
  • Drop-off logistics with tracking.
  • Regulatory Bodies
  • Compliance & lawful requests only.
  • All partners follow data protection and confidentiality standards.

 

 

4. DATA STORAGE & PROTECTION

We protect your data using:

  • SSL encryption on all pages
  • Multi-factor security on payment and admin systems
  • Confidential routing of support and order data
Retention Policy:

Account data: retained while account is active

  • Order records: 5 years (regulatory compliance)
  • Support logs: 24–36 months

 

5.YOUR RIGHTS

You may request at any time:

  • Access to personal data on file
  • Correction of inaccurate information
  • Deletion of your account and data (“Right to be Forgotten
  • A copy of your data for transfer to another service.
  • Submit requests to: privacy@grozalink.com

 

 

6. COOKIES & TRACKING

We use cookies to:

  • Improve site performance and security
  • Personalize browsing and language preferences
  • Track checkout and cart functionality

Users may disable cookies in browser settings, but some functions may not work.

 

 

7. CHILDREN’S DATA

GrozaLink does not knowingly collect information from anyone under the age of 18. Accounts must be created by adults legally able to purchase online.

 

 

8. INTERNATIONAL USERS

If you are ordering from outside Zimbabwe, your data may be processed across partnered jurisdictions to complete services.

All transfers follow standard international data protection requirements.

 

 

9. CONTACT INFORMATION

For questions or privacy requests:

  • privacy@grozalink.com
  • support@grozalink.com
  • www.grozalink.com

 

10. POLICY UPDATES

This Privacy Policy may be updated to match system, regulatory, or market requirements. Updates will be posted on this page with a revised effective date.

GrozaLink Global (Private) Limited

Built with Love. Delivered with Trust.